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Evidence Guide: MSMRV400 - Hand over recreational vehicles to customers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMRV400 - Hand over recreational vehicles to customers

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to hand over the vehicle

  1. Identify the customer order, scope of work and work undertaken as relevant from job instructions and workplace documents
  2. Verify that all in-scope works are completed as required
  3. Verify that all applicable predelivery checks are completed
  4. Gather and check all documents and other items to be handed over
  5. Agree a time with the customer for the handover
  6. Ensure the vehicle is in a suitable location and prepared to hand over at the agreed time
Identify the customer order, scope of work and work undertaken as relevant from job instructions and workplace documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify that all in-scope works are completed as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify that all applicable predelivery checks are completed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and check all documents and other items to be handed over

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree a time with the customer for the handover

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the vehicle is in a suitable location and prepared to hand over at the agreed time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate operating and safety information to the customer

  1. Meet with and welcome the customer at the agreed time
  2. Provide verbal and written information to the customer about the operation of the vehicle and all accessories and options fitted and/or repaired
  3. Demonstrate to the customer the operation of the vehicle and all accessories and options fitted and/or repaired
  4. Explain any restricted conditions of use in accordance with legislation and regulations
  5. Explain to the customer the current condition of the recreational vehicle and work it might need in future
Meet with and welcome the customer at the agreed time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide verbal and written information to the customer about the operation of the vehicle and all accessories and options fitted and/or repaired

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate to the customer the operation of the vehicle and all accessories and options fitted and/or repaired

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain any restricted conditions of use in accordance with legislation and regulations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain to the customer the current condition of the recreational vehicle and work it might need in future

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify the customer’s understanding and acceptance

  1. Actively question the customer to verify their understanding of key aspects of the operation of the vehicle and all accessories and options fitted or repaired
  2. Gain the customer’s confirmation they have inspected the vehicle and understood all safety instructions provided to them
  3. Ensure the customer is satisfied with the vehicle, accessories and options
  4. Follow procedures for payment and contractual requirements
  5. Help the customer hitch or otherwise take delivery of the recreational vehicle
  6. Complete task outcome documentation
Actively question the customer to verify their understanding of key aspects of the operation of the vehicle and all accessories and options fitted or repaired

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gain the customer’s confirmation they have inspected the vehicle and understood all safety instructions provided to them

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the customer is satisfied with the vehicle, accessories and options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow procedures for payment and contractual requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Help the customer hitch or otherwise take delivery of the recreational vehicle

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete task outcome documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge